Membership - Membership provides annual access to Easylife Motor Club and all services and benefits described in the promotion for a twelve-month period.
Updates - These terms and conditions are up to date as of the time this letter was printed. These terms and conditions may be updated from time to time. Any updates to this document will be provided in writing via our website. We reserve the right to change these terms and conditions without prior notice providing the change does not compromise the core features of the product.
Customer Service - For general queries, please visit our website. If this doesn't answer your questions please feel free to email our team at firstname.lastname@example.org or call us on 0844 318 8586 – Our Customer Service open hours are 9am to 5pm from Monday to Friday. This department is closed on weekends, bank holidays and during a set period over the Christmas holidays (please call for specific dates from December 1st). Please send all written correspondence to “Easylife Motor Club, Unit G4, Capital Point, Capital Business Park, Cardiff, CF3 2PY”.
Cooling off period – You have a 14 day cooling off period in which you can use the product prior to annual payment. You may cancel your membership at any time and for any reason by contacting us to cancel during this cooling off period.
Cancellations – If you would not like to remain a member, that's no problem at all. You may cancel this contract at any time within the 14 day cooling off period without giving any reason. To cancel this contract of sale you can call, email or write to us at “Cancellations, Easylife Motor Club, Unit G4, Capital Point, Capital Business Park, Cardiff, CF3 2PY” within 14 days. To call us, simply dial 0844 318 8586. To email us your cancellation the email address is email@example.com. Alternatively you can write to us at the cancellation address above. Please ensure you have your customer number and contact details included with any cancellation. We recommend that you call/email prior to the last 24 hours of your cooling off period to ensure no unwanted payments occur. Likewise if you write to us, please allow time for delivery.
Term - This is twelve month membership contract. Payments will be due after your 14 day trial period ends, providing you have not cancelled your membership during this time. Annual membership begins at the point of sale. This product is provided at £59.99 annually, plus a P&P cost of £1.99 these fees are inclusive of Value Added Tax (VAT) where applicable. Payment is to be made by credit or debit card, to the last payment details added to your account.
Refund Policy – If you would not like to keep this membership for the full term, please ensure you cancel by the correct means prior to billing. Membership fees that have already been paid are non-refundable after the 14 day cooling off period ends.
Complaints - We request that all complaints are submitted by post only to ensure a swift resolution. We endeavour to resolve all formal complaints within one working day of receipt of your written correspondence. Please address any complaints to “Complaints Department, Easylife Motor Club, Unit G4, Capital Point, Capital Business Park, Cardiff, CF3 2PY”.
Cash-back – with this membership cash-back is redeemable directly with Easylife Motor Club only as per these terms and conditions and the terms and conditions of use on each offer. Cash-back cannot be claimed at point of sale to get discounts on purchases. Cash-back can be claimed at any point within the twelve months of your membership. Cash-back is paid by bank transfer/cheque payment - You may be required to provide bank details for cash-back to be paid. Cash-back is to be transferred/dispatched to you within 28 days of us receiving your successful application(s). Payment will be made to the registered account holder only, please ensure your details are up to date with us prior to sending in any cash-back applications. Cash-back can be claimed during any promotional trial period. To redeem your cash-back you are required to provide proof of payment; this must be an itemised receipt, bank statement or bill showing payment made of £10.00 or more to receive the £10.00 cash-back. Proof of payment must be in the name of the registered member or joint account including the registered member. Proof of payment must be sent by post, along with your cash-back application.
Privacy & Account information - Any data held and/or collected to provide you with membership will be handled in accordance with the Data Protection Act 1988. Account & payment information you provide will only be used to provide a service and process membership fees for this membership and/or other products you subscribe to with Easylife Motor Club and/or trusted third parties. You may be contacted from time to time to offer you new products, services and/or upgrades to your account. To opt out of these offers or if you would like any/all of your data/information to be removed from our systems please contact our team by email, phone or letter.